What is MealsAround's Refund Policy?
If your seller has cancelled your order, you can transfer your payment to a new MealsAround order or request a refund.
If you experience a delivery issue that prevents you from being able to pick-up an order with MealsAround, and you’re unable to resolve with your seller, our "Seller Refund Policy" may be applied in certain circumstances.
Eligible delivery issues
Submit a valid claim for refund
- Contact us within 24 hours of check-in to document the issue and place a hold on the seller’s payment. Include photographs or other evidence of the issue as part of your claim.
- Be responsive to our requests for additional information and cooperation.
- Not have directly or indirectly caused the "Delivery Issue".
- Have used reasonable efforts to remedy the circumstances of the "Delivery Issue" with the host prior to making a claim, including messaging your seller on MealsAround to notify them of the issue. We'll verify this in your account.
Review the "Seller Refund Policy Terms" for more details, including more information on what qualifies as a delivery issue.