FAQS

Hey there, how can we help?

buyer's FAQs

After joining the community you may wish to sell food as well, it’s easy to get going.

buyer's FAQs

MealsAround accepts payments by PayPal and can accept all major debit and credit cards in 135+ currencies utilizing the Stripe Payment system.  Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe.

buyer's FAQs

1.     Download the app from the App Store, Search for MealsAround.

2.     Click on Sign Up and follow the prompts to create an account – it’s free and only takes a minute.

3.     When asked, allow MealsAround access to your location so it can find meals near you.

4.     Choose from the menus available in your area.

5.     Place your order, select pick up or delivery (depending on Seller options)

6.     Enjoy

7.     Rate your meal!

buyer's FAQs

Each time you use MealsAround to order food, you will be asked to rate your experience from your last order that you have collected and experienced. You can only rate meals you have purchased. Please give a seller the opportunity to fix any problems before giving negative feedback.

buyer's FAQs

MealsAround do not stipulate prices for meals, which are set by the sellers. There’s no way we’re going tell Nonna what her Lasagne should cost…

buyer's FAQs

MealsAround charges a percentage of the sale price and deducts this from the seller.

buyer's FAQs

We’re here to help. Please give us the chance to fix any issues.  Once you’ve placed an order and it has been accepted, just contact our support team from within the app and we’ll take care of your issue.  Whilst we try to resolve issues as soon as possible, please consider that sometimes this is not always possible immediately.

buyer's FAQs

You’ll be wanting to buy from others who share the same allergies, and ensure you are buying from someone you trust.  You might know them, or you may take into account the feedback of others.

buyer's FAQs

MealsAround is your gateway to local homemade meals being shared with the community.

seller's FAQs

Easy, just download the MealsAround App from the App Store, Google Play Store or Web: www.mealsaround.com

seller's FAQs

Our preferred method of payout is using PayPal, perhaps the most internationally recognised secure payment platform where all that is shared is an email address to enable transactions.

seller's FAQs

During the order process - after pressing the Check out button, your food cart will be displayed.  

Just above the cart total you will see "Coupon Code" in a grey background.  Click here and enter the code, Then press the "Apply" button.  If you do not press apply, it will not!

seller's FAQs

1: Search for what Home Cooked Meals are around your area.

2: Choose your Type of food.

3: Choose your Seller.

4: Place your Order. 

seller's FAQs

There are minimum standards to food packaging that differ from Country to Country, as a seller it is your responsibility to ensure you are compliant.  From an environment point of view, MealsAround recommends biodegradable packaging  such as tree-free ‘clamshell’ products made from reclaimed and rapidly renewable sugarcane pulp – a by-product remaining after the juice has been extracted that would otherwise be burned.  See our Links page for further details.

seller's FAQs

MealsAround charges a 12% Commission of the cost of the meal from the seller. 

For instance if you sell a meal for $16.00, MealsAround will charge the buyer $16.00. On the Thursday of the week following the sale MealsAround will transmit to you, the Seller, $14.08 ($16.00 less 12%).

seller's FAQs

So what about licensing laws? There’s no denying that this is a tricky area, varying globally and for instance in Australia not federally or even state by state but by local government.  Some countries have little or no laws whilst others (like Australia) attempt to regulate everything in an unsuccessful attempt at making the world safer by preventing anything being done easily.  A lot of people we have spoken to are quite often reticent to the concept of buying food from a stranger and perhaps MealsAround is not for them, but there are a lot of people who are willing to take community review as recommendations for making purchase decisions. This is becoming a growing facet of the modern day shared facilities systems.  Uber, Air BnB, Trip advisor, Google Reviews, Facebook.  MealsAround is about 2 types of cooks, - those with commercial kitchens selling commercial quantities, and those without commercial kitchens on selling portions of the food they are cooking for their family to reduce waste and earn an income from others who are willing to buy on these terms. Ultimately though, meals are provided on a buyer beware principle – use the ranking system to make informed decisions.

seller's FAQs

MealsAround does not withhold any taxes for sellers. All MealsAround sellers are entirely responsible for their own tax obligations.

seller's FAQs

Sellers are paid each week via Paypal. Meals from Monday to Sunday are paid to Paypal accounts the followingThursday. This should give adequate time for any possible issues to be ironed out.

seller's FAQs

All Questions and Feedback can be sent here.

The MealsAround Team will contact you.